What to put in a bug report

Five things make a report fixable in one round instead of three:

1. Which device. iPhone, iPad, Apple Watch, or the Android tablet by name (Boox Go 6, Bigme B6, Tab Mini C…).
2. Which version. On iOS it is under Settings › About. On Android it is under Settings › About & Update.
3. What you did. The two or three taps before it went wrong.
4. What happened, and what you expected. One sentence each is plenty.
5. A screenshot if the screen looked wrong. Attach it to the ticket.

If the pen stopped drawing on an e-ink tablet, try the stock notes app first. If that is stuck too, hold the power button for a full cold power-off; a soft restart does not clear a wedged pen. Then tell us anyway.

Before you write

The knowledge base answers the common ones: sync, mail that will not send, feeds that look empty, a pen that stopped. The field guide walks the whole app. If the answer is there, you have it now; if it is not, the ticket is the right door.

Open a ticket

Sign in or make an account (one email, one password; nothing else asked), then describe what happened. You can attach images.