A contact is not a card; it is a correspondence. Open anyone and you see every letter in or out with them as one thread, with Write on the door.

All our letters

On a contact’s page, on a CRM person, and in every letter’s menu: 🧵 All our letters. It reads your kept pile — every letter from them you starred or answered, every letter you sent them — as one thread, newest first. Tap a letter to read it whole, with ✍ Reply on it.

Only kept letters appear. A letter you neither starred nor answered is let go when the fetch window moves on, so it is not in the thread. Star what matters.

Write to

✍ Write opens the composer with To already addressed. From follows your narrowed inbox, then your pinned default, then the first account. The same door sits on a CRM row and on the roster card of someone booked in today.

The To line that knows everyone

Every To line in the app — the composer, a reply, the email row of the Send/Export sheet — is the same address book:

• Type, and your rolodex offers matches beneath: by name, by address, or by the domain after the @.
• A beat later, your site’s CRM offers matches the rolodex does not already hold. Two characters in, then per keystroke.
• Tap one and the line wears Name <address>, the same spelling the Android app writes, so a letter reads the same from either.
• Tap the 👤 to open the whole book as a picker — rolodex and CRM behind a segment — when you would rather browse than spell.

Anything typed that looks like an address is accepted as one, so a stranger’s address works without adding them first.

Where a person comes from

A correspondent can arrive from your rolodex, from the device contacts you imported, from the site’s CRM, or from a letter’s sender (👤 Save sender to Contacts). Once saved, the thread is the same whichever way they came in.

Bookings and boards

Someone booked in today is one tap from their record and their thread. A reply on a site board is text or ink and threads there rather than in mail. Each surface keeps its own conversation; the person is the join.

Why it is built this way

Writing back is what a correspondence is for. A rolodex that only lets you copy an address is a card index; this one puts the send door first, keeps what you sent beside what you received, and lets a handwritten reply be a real letter on stationery.